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getting started
Where do i download the app?
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what do i need for my online consultations?
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Ensure that you are in a conducive environment for Teleconsultations. Have your permissions enabled for Microphone, Camera and have stable connection.
Can anyone raise a online consult?
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Health is accessible for all. We welcome everyone from foreign workers, locals to seek our consults.
For patients under 16, please have an accompanying adult present.
Is RapiDr a legitimate healthcare provider?
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RapiDr is regulated under Ministry of Health Singapore’s (MOH) Healthcare Services Act (HCSA). In addition, RapiDr’s practices comply with National Telemedicine Guidelines (NTG) and SMC Ethical Code and Ethical Guidelines (ECEG). Our patients' data and medical records are also compliant with the Personal Data Protection Act (PDPA). All our providers constantly undergo a stringent screening and vetting process by RapiDr.
Medical Certificates
What is a Medical Certificate (MC)?
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A Medical Certificate (MC) is in Singapore, equivalent to taking Sick Leave or that you submit to account for your absence from School or your place of work. You can only obtain an MC from a Singapore Medical Council (SMC) registered doctor. The doctor will issue an MC when the doctor based on their assessment on your condition. MCs are given on a case-by-case condition.
If you are deemed to be eligible for an MC for recovery by our RapiDrs, you will receive it instantly in the app once your consult is completed, similar to a physical clinic.
Are my MCs eligible in my place of work?
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Employers are obligated to accept MCs from registered clinics. Please refer to any Ministry of Manpower guidelines and references here.
For NSFs, You can select “others” on ESS and enter “Rapidr” under comments
Do MC validities expire?
MCs do not expire. You can retrieve your MCs from us under your “History” tab in our RapiDr app.
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Are foreign workers, working and residing in Singapore eligible for MCs?
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Yes.
Can I have my diagnosis shown or removed on my MC? Who has access to my MC?
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For confidentiality purposes, we do not reveal any information unless provided with consent from the patients. Only you have access to your MC.
More information can be found here
How do i prove my MCs are real?
We deploy an authenticator service to ensure that all our MCs and Memos remain tamper proof. Click here to factcheck your MCs
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I have been given a shorter MC than requested. Will I be refunded?
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MCs are dispensed at a Doctor’s discretion. For safety reasons, you can raise another consult to ensure that you are on the right track to recovery.
please contact us over whatsapp at 88013277 if there are details that are wrong on your MC.
Can I just purchase the MC and not see a RapiDr since I already have medications at home?
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No you may not. To ensure patient safety, we require our doctors to undergo an assessment from our RapiDrs. An MC may or may not be dispensed depending on doctor’s assessment and your condition and medical needs. Purchasing an MC is not legal or possible in Singapore.
Can anyone raise a online consult?
Health is accessible for all. We welcome everyone from foreign workers, locals to seek our consults.
For patients under 16, please have an accompanying adult present.
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How can I contact you?
You can reach us anytime via our contact page or email. We aim to respond quickly.
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Pricing
I was supposed to be deducted $8.90/$12.90 but why is the amount reflected different?
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Due to the way our payment vendor Stripe works, a temporary holding amount of $18.90 is charged once a consult is requested.
Rest assured any unused balance will be released automatically within 7 working days. You will not be charged for any cancelled consultations.
What’s RapiDr’s Pricing Like?
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Monday to Friday 0800 - 1800: $8.90 for the 1st minute
Monday to Friday 1800 - 0800: $12 .90 for the 1st minute
Every subsequent minute: $2 per minute
I require an invoice for my consultation.
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Since we have upgraded our application, all invoices would automatically be sent to your inbox. If you are still unable to receive your invoice, drop us an email and we would love to assist you!
Medical Memos
What are Medical Memos?
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Medical Memos are brief notes written by RapiDrs to summarise and communicate patient diagnosis to other doctors and healthcare practitioners.
All Medical Memos from RapiDr are eligible for follow-up with other healthcare practitioners.
Does RapiDr Charge for a Medical Memo?
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RapiDr does not charge for a memo, but for the consultation fees for speaking to our RapiDrs.
What can I use my Medical Memo for?
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Depending on the diagnosis and condition. Medical Memos can be used for variety of purposes. For all RapiDr memos, patients can receive a preferential rate for follow-up consultations with our RapiDr partners.
Find out more about our RapiDr community network here
