FAQs
Frequently asked questions.
Here are some commons questions asked about our services.
1. “ I was supposed to be deducted $6.90/$9.90 but why is the amount reflected different?”
2. “I believe i was overcharged for my consult”
2. “I believe i was overcharged for my consult”
Due to the way our payment vendor Stripe works, a temporary holding amount of $14.90 is charged once a consult is requested. Rest assured any unused balance will be released automatically within 7 working days. You will not be charged for any cancelled consultations.
I can’t find my Medical Documents.
1. Please refresh the page on RapiDr a few minutes after your doctor completes your consultation.
2. If this does not work, please exit the consult page back onto the homepage and click on “View Past Consultations”.
2. If this does not work, please exit the consult page back onto the homepage and click on “View Past Consultations”.
1. The Name/NRIC reflected on my documents is incorrect. How do i update this?
2. How do i get the updated medical documents?
2. How do i get the updated medical documents?
Please reach out to us via WhatsApp at 8801 3277 or via Email at Hello@rapidr.sg and we shall be happy to update all details for you.
I require an invoice with my name for documentation/insurance purposes. How do i access this?
Please reach out to us via WhatsApp at 8801 3277 or via Email at Hello@rapidr.sg and we shall be happy to provide an itemised invoice for you.
I get an error message when trying to register for an account.
1. Please try again with a different email address. Most signup errors are due to the email address and switching to a different email usually solves the problem.
2. Should the error persist, please contact us via WhatsApp at 8801 3277 or via Email at Hello@rapidr.sg.
2. Should the error persist, please contact us via WhatsApp at 8801 3277 or via Email at Hello@rapidr.sg.
How do i check if the Medical Documents provided by RapiDr is valid?
1. All RapiDr Medical Documents come with a QR code which can be scanned to access our website. You may then enter the relevant details to verify the MC.
2. Should you face any difficulty or suspect that an Medical Document has been tampered with, please write in to us at Hello@rapidr.sg with the medical document attached.
2. Should you face any difficulty or suspect that an Medical Document has been tampered with, please write in to us at Hello@rapidr.sg with the medical document attached.
What is Telemedicine?
Telemedicine is an online service which allows patients to consult doctors with a mobile phone or laptop without leaving the house
Is Telemedicine regulated in Singapore?
RapiDr is regulated under Ministry of Health Singapore’s (MOH) Healthcare Services Act (HCSA). In addition, RapiDr’s practices comply with National Telemedicine Guidelines (NTG) and SMC Ethical Code and Ethical Guidelines (ECEG). Our patients' data and medical records are also compliant with the Personal Data Protection Act (PDPA). All our providers constantly undergo a stringent screening and vetting process by RapiDr.
How much does RapiDr's Teleconsultation cost?
The prices of RapiDr’s online doctor consultation are as follows per the table below.
Monday to Friday 0800 - 1800: $6.90 for the 1st minute
Monday to Friday 1800 - 0800: $9.90 for the 1st minute
Weekends and Public Holidays: $9.90 for the 1st minute
Every subsequent minute: $2/30secs (up to a maximum $14.90 per consult)
Monday to Friday 0800 - 1800: $6.90 for the 1st minute
Monday to Friday 1800 - 0800: $9.90 for the 1st minute
Weekends and Public Holidays: $9.90 for the 1st minute
Every subsequent minute: $2/30secs (up to a maximum $14.90 per consult)
How do I verify the authenticity of my Medical Documents?
All Medical Documents and relevant documents issued by RapiDr comply with MOH’s guidelines. If you wish to verify your Medical Documents, please follow this link:
https://godoc-rd.web.app/verifymc. I have issues with my Medical Documents, who should I approach?
Reach out to our friendly customer service desk at +65 8801 3277 or email us at hello@rapidr.sg should you require any assistance
Does RapiDr provide medications?
How much do medication delivery cost?
How much do medication delivery cost?
Yes! RapiDr delivers medications right to your doorstep. Delivery fees start from $8 depending on how quickly you want the medications to be delivered. Please reach out to our helpline + 65 88013277 if you face any difficulties ☺️
