FAQs
Frequently asked questions.
Here are some commons questions asked about our services.
What is Telemedicine?
Telemedicine is an online service which allows patients to consult doctors with a mobile phone or laptop without leaving the house
Is Telemedicine regulated in Singapore?
RapiDr is regulated under Ministry of Health Singapore’s (MOH) Healthcare Services Act (HCSA). In addition, RapiDr’s practices comply with National Telemedicine Guidelines (NTG) and SMC Ethical Code and Ethical Guidelines (ECEG). Our patients' data and medical records are also compliant with the Personal Data Protection Act (PDPA). All our providers constantly undergo a stringent screening and vetting process by RapiDr.
How much does RapiDr's Teleconsultation cost?
The prices of RapiDr’s online doctor consultation are as follows per the table below.
Monday to Friday 0800 - 1800: $6.90 for the 1st minute
Monday to Friday 1800 - 0800: $9.90 for the 1st minute
Weekends and Public Holidays: $9.90 for the 1st minute
Every subsequent minute: $4/minute
Monday to Friday 0800 - 1800: $6.90 for the 1st minute
Monday to Friday 1800 - 0800: $9.90 for the 1st minute
Weekends and Public Holidays: $9.90 for the 1st minute
Every subsequent minute: $4/minute
How do I verify the authenticity of my Medical Certificates?
All Medical Certificates and relevant documents issued by RapiDr comply with MOH’s guidelines. If you wish to verify your Medical Certificates, please follow this link:
https://godoc-rd.web.app/verifymc. I have issues with my MCs, who should I approach?
Reach out to our friendly customer service desk at +65 8801 3277 or email us at hello@rapidr.sg should you require any assistance
